Privacy Policy

1. Introduction

Chiswick Website Design ("we," "our," or "us"), a trademark of NE1 Media LTD, is committed to protecting the privacy of our clients and visitors to our website. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website at www.chiswickwebsitedesign.co.uk or use our services.

Please read this Privacy Policy carefully. If you do not agree with the terms of this Privacy Policy, please do not access our website or use our services.

2. Information We Collect

We may collect information about you in a variety of ways. The information we collect may include:

2.1 Personal Data

When you use our website or services, we may collect personally identifiable information, such as:

• Name
• Email address
• Phone number
• Business name and address
• Payment information (though we do not store full payment details)
• IP address and browser information

2.2 Non-Personal Data

We may also collect non-personal information about you whenever you interact with our website. Non-personal information may include:

• Browser name
• Device type
• Operating system
• Pages visited and time spent on our website
• Referring website addresses

3. How We Use Your Information

We may use the information we collect from you in the following ways:

• To provide, operate, and maintain our website and services
• To process and complete transactions
• To send administrative information, such as updates, security alerts, and support messages
• To respond to your comments, questions, and requests
• To provide customer support
• To understand and analyze how you use our website and services
• To develop new products, services, features, and functionality
• To send you marketing communications, if you have opted in to receive them
• To find and prevent fraud
• For compliance with legal obligations

4. Legal Basis for Processing Personal Data

We will only process your personal data when we have a legal basis to do so. The legal basis will depend on the purposes for which we have collected and use your personal data. In most cases, the legal basis will be one of the following:

• Contract: The processing is necessary for a contract we have with you, or because you have asked us to take specific steps before entering into a contract.
• Consent: You have given clear consent for us to process your personal data for a specific purpose.
• Legitimate Interests: The processing is necessary for our legitimate interests or the legitimate interests of a third party, unless there is a good reason to protect your personal data which overrides those legitimate interests.
• Legal Obligation: The processing is necessary for us to comply with the law.

5. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to track activity on our website and collect certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. They are sent to your browser from a website and stored on your device.

5.1 Types of Cookies We Use

• Necessary Cookies: These cookies are essential for the website to function properly and cannot be switched off in our systems.
• Analytical/Performance Cookies: These allow us to recognize and count the number of visitors and to see how visitors move around our website when they are using it.
• Functionality Cookies: These are used to recognize you when you return to our website.
• Targeting Cookies: These cookies record your visit to our website, the pages you have visited, and the links you have followed.

5.2 Managing Cookies

Most web browsers allow you to control cookies through their settings preferences. However, if you limit the ability of websites to set cookies, you may impact your overall user experience. To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

6. Third-Party Service Providers

We may share your information with third-party service providers to perform services on our behalf, such as:

• Payment processing
• Web hosting
• Email service providers
• Analytics
• Customer support

These third parties are contractually prohibited from using your personal information for purposes other than providing services to us.

7. Data Security

We implement appropriate technical and organizational safeguards to protect the security of your personal information. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of our systems. In the event that any information under our control is compromised as a result of a breach of security, we will take reasonable steps to investigate the situation and, where appropriate, notify those individuals whose information may have been compromised.

8. Data Retention

We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your information to the extent necessary to comply with our legal obligations, resolve disputes, enforce our agreements, and as otherwise described in this policy.

9. Children's Privacy

Our website and services are not directed to individuals under the age of 16. We do not knowingly collect personal information from children under 16. If we learn we have collected or received personal information from a child under 16, we will delete that information. If you believe we might have any information from or about a child under 16, please contact us.

10. Your Rights

Depending on your location, you may have certain rights regarding your personal information under applicable data protection laws. These may include:

• Right to access: You have the right to request a copy of the personal information that we hold about you.
• Right to rectification: You have the right to request that we correct any inaccurate personal information we hold about you.
• Right to erasure: You have the right to request that we delete your personal information in certain circumstances.
• Right to restrict processing: You have the right to request that we restrict the processing of your personal information in certain circumstances.
• Right to data portability: You have the right to request that we transfer your personal information to another service provider in certain circumstances.
• Right to object: You have the right to object to the processing of your personal information in certain circumstances.

To exercise any of these rights, please contact us using the information provided in the "Contact Us" section below.

11. Marketing Communications

You may opt out of receiving marketing communications from us by following the unsubscribe instructions included in our marketing emails or by contacting us directly. Even if you opt out of receiving marketing communications, we may still send you non-promotional communications, such as those about your account or our ongoing business relations.

12. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes to our practices or for other operational, legal, or regulatory reasons. The updated version will be indicated by an updated "Last Updated" date at the bottom of this page. We encourage you to review this Privacy Policy frequently to stay informed about how we are protecting your information.

13. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us at:

Chiswick Website Design
Email: info@chiswickwebsitedesign.co.uk
Phone: 07946 391 098
Address: Chiswick, London W4